Our Reviews
Julio F|2025 Chevrolet Silverado 2500HD
Confirmed Sales Customer
9/22/2025
It was a very good experience very professional and the went out of their way to get me the best deal possible
DYLAN MARAJ
9/23/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Diamond Chevrolet of San Bernardino
SAN BERNARDINO, CA
Sam P|2018 Chevrolet Impala
Confirmed Service Customer
10/8/2025
There’s nice people that work there. I like it that I get to see the technician work on my car. I see how clean he is how neat he is and I like that very much.
10/9/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
SAN BERNARDINO, CA
Carolyn W|2016 Chevrolet Traverse
Confirmed Service Customer
10/20/2025
My oil light came on and I was close to Diamond to help me with an oil change. Everyone was helpful and I was able to take care of my Traverse.
10/21/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
SAN BERNARDINO, CA
Peter P|2013 Chevrolet Sonic
Confirmed Service Customer
10/20/2025
Jeremy was perfect, 85000 mile service, checked for recalls etc. What is rare today Jeremy listened. I thank all for a great job done.
10/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SAN BERNARDINO, CA
Karanjit B|2025 Chevrolet Suburban
Confirmed Sales Customer
10/20/2025
everything was ready to go for me when I arrived
TIMOTHY KUBO
10/21/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
SANTA CLARITA, CA
Sergio G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/20/2025
Amaz
JONATHAN DESIMONI
10/21/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
REDLANDS, CA
Juan C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/9/2025
They are very friendly helpful and fast on doing all the paperwork I will definitely go back in a few years to get my 2500
JONATHAN DESIMONI
9/10/2025
Your words about our friendliness and efficiency mean the world to us—it’s wonderful to know the paperwork process felt quick and stress-free. We’ll be right here, excited and ready to help when it’s time for that 2500!
GRAND TERRACE, CA
Paul M|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/15/2025
Derrick is great at helping you understand all about the finance process. Tim was also great, along with the young man from Lebanon.
TIMOTHY KUBO
9/16/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SAN BERNARDINO, CA
Maria S|2026 Chevrolet Traverse
Confirmed Sales Customer
9/20/2025
It was great. Everything went smoothly, and we found what we were looking for.
JONATHAN DESIMONI
9/21/2025
We’re so happy everything went smoothly and that you found exactly what you were looking for. Positive experiences like yours are what keep us motivated. We’re here for you anytime you need us!
SAN BERNARDINO, CA
Jorge C|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/20/2025
My vehicle was there for over a month and it wasn’t fixed properly. Vehicle wasn’t diagnosed properly. Seem like they were just charging parts and hoping it would be fixed. Communication between service advisor and my warranty weren’t rhe same. Spoke to service director and he said he would personally take charge of my vehicle and call me personally. He never did. I tried calling him for weeks and nothing. I will never take my vehicle there again. Gonna go buy a ford.
10/23/2025
Our team has acknowledged this review.
SAN BERNARDINO, CA
Cynthia S|2026 Chevrolet Equinox
Confirmed Sales Customer
10/27/2025
Joseph Gotti helped me get into the car that I wanted. My experience here was great!
JOSEPH COOK
10/29/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
COLTON, CA
Eduardo W|2016 GMC 2500HD Sierra
Confirmed Service Customer
9/15/2025
I was very satisfied with the customer service Maxwell is a person that I always go to very nice ready to to solve all your problems that you need to fix in your truck thank you Maxwell
9/16/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SAN BERNARDINO, CA
Munir Y|2025 Chevrolet Traverse
Confirmed Service Customer
9/18/2025
Was fast easy, with a smile
9/19/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
CORONA, CA
Steve C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/8/2025
Diamond Chevrolet has been my go to dealer for oil changes. My service appointment this week felt like I was at a new department. I really missed the old service team, they were awesome. I had a 1230pm appointment and left at 330pm. It felt like everyone was new and had no training. I dont fault the service writer as he said he was new, I fault the service manager, the new guy had no support and had to run around like a chicken with head cut off. My truck sat ready out front for 45 min just to get paperwork to the cashier. After the service was done, the truck was pulled back to the back lot only to sit there rather than being pulled up front to empty pick up area. I had to ask the employee to please bring the truck up. I witnessed 3 other customers ahead of me that were very upset about their service, communication, and wait time. Im going to try this dealer one more time with hopes, things get back to how service was before.
11/9/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
LAKE ARROWHEAD, CA
Ismael G|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/22/2025
Great service
10/23/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
SAN BERNARDINO, CA
Ruben R|2015 GMC Acadia
Confirmed Service Customer
10/29/2025
“I’ve been dealing with Diamond Chevrolet for the past few years, and honestly, the experience has been exhausting. The same issues keep coming back even after being ‘fixed’ under warranty multiple times — especially with the motor mount. It’s frustrating when a dealership doesn’t take long-term accountability for the quality of their repairs or the parts they use. As a customer, I expect consistency, transparency, and better communication. I hope management seriously reviews how service follow-ups are handled and holds their technicians accountable, because loyal customers shouldn’t have to keep paying for the same repairs year after year.”
10/30/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SAN BERNARDINO, CA
Andree E|2026 Chevrolet Colorado
Confirmed Sales Customer
10/29/2025
the best!!!
JONATHAN DESIMONI
10/30/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PALM DESERT, CA
Leeroy V|2026 Chevrolet Equinox
Confirmed Sales Customer
11/17/2025
I had a stellar experience buying my 2026 Chevrolet Equinox at Diamond Chevrolet. Elizabeth and jonathan was a dream to work with; they were knowledgeable, enthusiastic, and truly made buying a new car seem less daunting. Not once did I feel pressured, which is a breath of fresh air in car sales. I'm thrilled with my purchase and must commend the team for their professionalism. Anyone in San Bernardino looking for a new vehicle should definitely check them out; their service is exceptiona. The best thing was their finance department, im not lying to say that they had all the paperwork ready and I was out within 20min. I've had baugh and finance about 8 cars and I have to say this was the best experience hands down and all.tjanks to Jonathan and Elizabeth and the finance guy wich I dont know his name. Thanks you Jonathan and Elizabeth I mean it.
ELIZABETH ORNELAS
11/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
POMONA, CA
Dalia R|2018 Chevrolet Camaro
Confirmed Service Customer
10/8/2025
I took my camaro in on a wed, Max said it would be diagnosed Friday or Monday the latest, I called Friday and NO ONE was available to speak to, left messages and no response, the receptionist said the WARRANTY company was who they were waiting for, they had to GO IN and see the car, I called the warranty and they had NO SUCH INFORMATION! Monday I called and Max was out, I had to have my daughter go in and see whats going on so I can get a rental from the warranty co, the manager was unavailable and she was ignored for 1/2 hour while waiting, finally some spoke to her and said , itll be looked at tues or wed now, so I called and finally spoke to max and said, 'hey SINCE YOU HAVE THE CAR, HAVE THEM DO THE ANDROID AUTO IT HAS NOT WORKED SINCE I BOUGHT THE CAR 9 MONTHS AGO," he said ok, the car is in the bay , ill call them and tell them to do it. i get a text the car will be ready on Monday 10 days later, so I pick the car up and THE RECEPTIONIST WANTS TO CHARGE 700PLUS, I SAID NOOO I HAVE THE DED FOR THE WARRANTY AND SHE SAYS , OH YEAH I DIDNT SEE IT.... I GET IN MY CAR AND THE ANDROID AUTO IS NOOOTT DONE, ITS ALMOST 2 WEEKS NOW THEY AHD THE CAR. I WILL NEVER GO BACK THERE AGAIN!!
10/9/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SAN BERNARDINO, CA
William S|2023 Chevrolet Equinox
Confirmed Service Customer
10/13/2025
Very well really liked the promotion.
10/14/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
BARSTOW, CA
Nathan C|2024 Chevrolet Trax
Confirmed Service Customer
11/3/2025
Quick service.
11/4/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
UPLAND, CA
Rey E|2022 GMC 1500 Sierra
Confirmed Service Customer
11/3/2025
Very fast service, in and out..
11/4/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
HIGHLAND, CA
Daniel K|2024 Chevrolet Colorado
Confirmed Service Customer
11/10/2025
Jeramie is excellent. I brought our Colorado in because the air conditioning was working however there was no heat. Jeramie had the truck fixed with no problem every thing is A ok. And not only that he has a bounce in his step when he walks Jeramie that is.
11/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
SAN BERNARDINO, CA
Alex S|2016 GMC 2500HD Sierra
Confirmed Service Customer
11/17/2025
Horrible experience Terrible service
11/18/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SAN BERNARDINO, CA
Tyrone P|2023 Chevrolet Traverse
Confirmed Service Customer
11/28/2025
Went to get an oil change and tire rotation. Unfortunately the dealership took almost two hours for that. Even though I had an appt at 9:30AM. On top of that after I asked for the multipoint inspection sheet and the clerk said she didn’t have it. Then she tells me they were unable to do the tire rotation. I asked her why was I charged for it and then why wasn’t it done? She said the couldn’t find the tire lugnut key. I asked why they didn’t call me or look in the glove compartment… she said she didn’t know. I went and got the service advisor to let him know what happened and how this is unacceptable. He told me they would do it right now. After 20 minutes no call saying my car was done I just came back to the service spot to see my car there. I picked it up and drove to the dealership. I think my car is leaking oil now because my car is now having oil drop from the bottom. Will be taking my car back to see if they did something wrong. It’s a 2023 traverse with 20k miles… it shouldn’t have a leak.
11/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SAN BERNARDINO, CA
Atanasio V|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/28/2025
Joseph gotti help us to get in a new truck
JOSEPH COOK
11/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Atanasio! We look forward to helping again in the future. Take care!
SAN BERNARDINO, CA
Jose A|2016 Chevrolet Camaro
Confirmed Service Customer
11/28/2025
Took care of the issue fast!
11/29/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SAN BERNARDINO, CA
Angely T|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/28/2025
We had a great experience.Narcico was able to work out all our needs to fit our budget.
NARCISO MENDOZA COVARRUBIAS
11/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BEAUMONT, CA
Lizzette C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
12/9/2025
I recently purchased a vehicle from Diamond Chevrolet in San Bernardino, and I had an excellent experience thanks to my salesperson, Timothy Kubo. Timothy did an outstanding job walking me through the numbers and explaining the reality of the situation with complete honesty and clarity. He was patient, polite, and genuinely kind throughout the entire process, which made everything so much easier and stress-free. His manager was also very friendly and took the time to personally go over the final numbers with me, ensuring I understood every detail. Their professionalism and transparency made this one of the smoothest car-buying experiences I’ve ever had. I truly appreciate the exceptional customer service from both Timothy and his manager. I highly recommend them and Diamond Chevrolet to anyone looking for a straightforward and honest car-buying experience!
TIMOTHY KUBO
12/10/2025
Fantastic feedback—so glad Timothy and the team made everything clear, honest, and stress-free! We appreciate your recommendation.
EASTVALE, CA
Alex F|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/17/2025
This is the fourth Chevrolet we have purchased from Diamond Chevrolet in San Bernardino, and all purchases have been completed with the assistance and guidance of J. Gotti. Mr. Gotti is great to work with. He listened to our needs, provides us with options, and allows us to make the final choice which works best for us. He is a very easy, no pressure team member to work with. This is why we always seek him out for our new vehicle needs.
JOSEPH COOK
9/18/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
CALIMESA, CA
Marina C|2023 Chevrolet Trailblazer
Confirmed Service Customer
11/15/2025
My oil change was completed but I had an appointment and I was told that it would be about an hour to an hour and a half but it took two and a half hours.
11/16/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
COLTON, CA
Lorraine G|2007 Chevrolet Impala
Confirmed Service Customer
12/11/2025
Great service.
12/12/2025
Your short and upbeat review is truly appreciated, and we’re glad you enjoyed the great service. Thanks for sharing this positive moment with us.
Rialto, CA
Robert O|2026 Chevrolet Suburban
Confirmed Sales Customer
12/11/2025
Friendly service and attentive. Made sure we got the vehicle we wanted.
TIMOTHY KUBO
12/12/2025
It’s wonderful to hear the team provided friendly and attentive service, ensuring you got the vehicle you wanted. We appreciate the kind feedback and look forward to making your next visit just as smooth.
JURUPA VALLEY, CA
Leonardo P|2021 Buick Enclave
Confirmed Service Customer
12/24/2025
Slow service 🤦♂️
12/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SAN BERNARDINO, CA
Issa M|2018 Chevrolet Suburban
Confirmed Service Customer
1/5/2026
Your service manager is a scam artist I brought my tire based on a factory defect and he told me he did tens of thousands of tires no way it's a factory defect and it's one in a hundred million can be a factory defect and end up patching the tire and charged me $30 just like he cheated last time when I did an oil change they told my $99 and when done charged me $20 more I'm done with dealership it's nothing but crooks management
1/7/2026
Our team has acknowledged this review.
SAN BERNARDINO, CA
Joe N|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/19/2026
Great customer service Quality service Great communication
1/20/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SAN BERNARDINO, CA
Jacqueline S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
11/3/2025
Great dealership & sales man
JOSEPH COOK
11/4/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
FONTANA, CA
Dean D|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/7/2025
Excellent service. Completed on time as promised
11/8/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
HIGHLAND, CA
Josefina M|2024 Chevrolet Trax
Confirmed Service Customer
11/9/2025
Fast service
11/10/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
SAN BERNARDINO, CA
Rosa G|2022 Chevrolet Equinox
Confirmed Service Customer
12/15/2025
They never wash my car and the person who attended me wasn’t to polite
12/16/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SAN BERNARDINO, CA
Omar S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
12/15/2025
Joe was amazing ! Excellent help. Don’t think we would of purchased if it wasn’t for him!
JOSEPH COOK
12/16/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
SAN BERNARDINO, CA
William J|2020 Chevrolet Impala
Confirmed Service Customer
1/21/2026
Only went in for a oil change. Utilized the online appointment system and got a slot for 700am. Was checked in early, however got a certain attitude from the sales person, smart remark when it came to the lack of service which was done to car. Took an hour and a half for a simple oil change considering I was first. Customer service and timeframe has not been the best since Diamond took over. May go to another dealer in the future
1/21/2026
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
SAN BERNARDINO, CA
Sonia M|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/25/2026
The customer service was excellent very nice and helpful.
1/26/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
SAN BERNARDINO, CA
Alex F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/28/2026
I brought my truck in for first service and oil change. I watched the vehicle come off the rack, and moved to a parking spot. No further work was done to the vehicle. It sat there for over an hour before I was contacted that the vehicle service was complete. I watched as the service representative had conversations with other employees; not work related, sat at her desk, spoke with other customers while my vehicle sat with no further work completed. I should have been contacted once the vehicle service was completed. Need to do better.
CALIMESA, CA
Loran A|2019 Chevrolet Camaro
Confirmed Service Customer
12/18/2025
Wonderful customer service as always. Great experience
12/19/2025
We’re thrilled you continue to receive wonderful customer service! Your feedback means a lot to our team.
Eastvale, CA
James R|2014 Chevrolet Volt
Confirmed Service Customer
1/28/2026
Your diagnostics report was expensive, short, unsatisfactory and rejected as a valid diagnostics report according to the CA state BAR referee.
BIG BEAR, CA
Ciara S|2023 Chevrolet Tahoe
Confirmed Service Customer
1/28/2026
Amazing service , from making the appointment to the service provider at the dealership . All around amazing work Chevey team.
San Bernardino, CA
Maria G|2023 Chevrolet Blazer
Confirmed Service Customer
1/30/2026
Allen was very nice and helpful
BLOOMINGTON, CA
Ronald H|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/12/2026
Horrible!!! Just went in for an oil change and said don't rotate or touch the tires or air pressure. Going home I noticed they rotated my tires and my air pressure on my monitor indicating 75lbs front and 65lbs rear. After getting home. An hour later I got ready to leave and my truck was dripping oil on my concrete driveway from the oil filter and motor oil pan area. The service writer lady even put on my service order, not to touch my tires or air pressure. I've been coming here for over 25 years and bought a few trucks when Crest owned, but I have had nothing but problems with Diamond. The mechanic just didn't care about your vehicle. From leaning on my fenders to put oil in and ck my fluid levels I have oil on them. Very sloppy!!! I've tried a couple of times to see if things would change but it hasn't.
KARLA DEL
2/18/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TWIN PEAKS, CA
Leonardo M|2022 Chevrolet Traverse
Confirmed Service Customer
2/23/2026
The service usually costs around $80, but they tried to charge me $160, claiming they used 10 quarts of oil when my car only needs 5. I also waited about an hour to fix the paperwork. The experience felt misleading and unprofessional.
KARLA DEL
2/24/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
RIVERSIDE, CA
Shiela A|2021 Chevrolet Equinox
Confirmed Service Customer
2/23/2026
I had appointment at 9 , Alan told me in 2hrs the most it was 1240 and never got a call or text so I called and it was ready for awhile and nobody notified me. Alan wasn't friendly at all.
LARRY ALAN
2/24/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SAN BERNARDINO, CA
Alexander J|2026 Chevrolet Trailblazer
Confirmed Sales Customer
1/27/2026
Amazing! From start to finish, Jonathan "Gotti" made my experience simple and easy. Their entire staff was friendly and professional.
JOSEPH COOK
1/28/2026
Thank you for the glowing and detailed review. We’re thrilled Jonathan and our staff made your experience simple, easy, and professional from start to finish. Your kind words mean a lot, and we look forward to welcoming you back!
REDLANDS, CA
Sukhpreet S|2021 Chevrolet Suburban
Confirmed Service Customer
2/11/2026
Wheel lock in cup holder where I said, yet tech could not find it. So tires not rotated. Also didn’t receive a call about this or chat since I was waiting because they do not offer shuttle services for lower service bills. Online price was 59.95 for the pm service. Yet it still came out to just shy of 100 without explanation or discount for tire rotation not preformed. I won’t be coming back to diamond Chevy unless absolutely necessary. Thank you for your time.
LARRY ALAN
2/18/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
San Bernardino, CA
Sergio M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
2/11/2026
It was good
LARRY ALAN
2/12/2026
We appreciate your comments! We’re glad your visit went well and look forward to serving you again.
SAN BERNARDINO, CA
NICOLE A|2026 Chevrolet Equinox
Confirmed Sales Customer
2/19/2026
George was amazing. He was patient and worked so hard with us to get me into my dream car. Was never pushy or made us feel uncomfortable. He respected our budget. And worked hard with the whole Diamond Chevrolet team to make it happen.
GEORGE A
2/19/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CORONA, CA
Maximo P|2025 Chevrolet Colorado
Confirmed Service Customer
3/8/2026
Ok
LARRY ALAN
3/9/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SAN BERNARDINO, CA
Brenda M|2015 Chevrolet Malibu
Confirmed Service Customer
3/9/2026
Appointment procedure is non existent. Arrived 10 minutes before my appointment and it took 1 hour just to register me. Was advised it would take 2 hours for the oil change and it took 3 hours. Customer rep was very nice and apologized however there must be some organization in the process of appointments or don’t take book so many if the turnaround time is going to be like that.
ANTHONY DIAZ
3/10/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SAN BERNARDINO, CA
Norma G|2012 Chevrolet Equinox
Confirmed Service Customer
11/26/2025
Great service and very helpful
11/27/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
CRESTLINE, CA
Jessica P|2026 Chevrolet Equinox
Confirmed Sales Customer
12/7/2025
Knew exactly what I was looking for, the team provided outstanding customer service.
JONATHAN DESIMONI
12/8/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Diamond Chevrolet of San Bernardino and we hope to see you again soon!
VICTORVILLE, CA
Daniel V|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/15/2025
Even though it was late Saturday afternoon, Luis found a way to get my truck taken care of.
12/16/2025
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
SANTA ANA, CA
Charles R|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
12/15/2025
Carla did a great job taking care of me there day was busy and they were short handed. She was great thank you
12/16/2025
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
SAN BERNARDINO, CA
Robert R|2023 Chevrolet Trailblazer
Confirmed Service Customer
1/21/2026
Great customer service
1/21/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
RUNNING SPRINGS, CA
Melinda J|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/21/2026
This deal was quick and easy with no pressure. Joseph Gotti helped me through the entire process and has had great follow-up.
JOSEPH COOK
1/22/2026
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
LAKE ELSINORE, CA
CAMERON B|2026 Chevrolet Trax
Confirmed Sales Customer
3/3/2026
Made the process of buying a car easy and flawless. They were patient and so kind. thanks tim and gotti so much!
JOSEPH E
3/3/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
EASTVALE, CA
IRA J|2024 Chevrolet Silverado EV
Confirmed Sales Customer
3/16/2026
This Dealership need to be Closed for business or all staff including G.M. Need more customers service Training…. This was by far the worst experience I have ever had purchasing a vehicle… I will be sending complaints to your world Headquarters with the names of all the less then professional service I received…..
ELIZABETH ORNELAS
3/19/2026
Our team has acknowledged this review.
BEAUMONT, CA
Michael S|2024 Chevrolet Trailblazer
Confirmed Service Customer
1/28/2026
I was forgotten about even though I had an appointment. I paid $230 just to have them tell me my antenna is broken and then failed to produce the part.
CRESTLINE, CA
Elmo H|2017 Chevrolet Impala
Confirmed Service Customer
2/1/2026
I was able to make a same day appointment for an oil change. The service advisor was professional and friendly. The technician was courteous and predicted a wait time and was accurate. Seemed to be a delay in check out but then the cashier was most helpful and researched by GM Reward membership. Thank you
KARLA DEL
2/3/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
UPLAND, CA
Rolando M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
2/4/2026
Work was done and in satisfactory condition. The issue is service technician or somebody else put grease or greasy hands on my handle I use to get onto the truck as well as the inside door handle. I called some manager named Tricia phone but her voicemail was full.
DAYRON PARTIDA
2/6/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SAN BERNARDINO, CA
Mark R|2005 Chevrolet Silverado 3500
Confirmed Service Customer
2/4/2026
Always good service
KARLA DEL
2/5/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SAN BERNARDINO, CA
Yolanda M|2025 Chevrolet Equinox
Confirmed Service Customer
3/6/2026
Alan and all the staff members where nice and had excellent customer service. My car was also ready a lot faster than I expected considering how busy they were.
LARRY ALAN
3/7/2026
We're thrilled to hear we exceeded your expectations and were able to assist you! Our team is committed to delivering an excellent experience, and we're glad that was reflected during your visit. If you have any further questions or needs, please don't hesitate to reach out.
HIGHLAND, CA
Edward H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
3/19/2026
On time. Quick turnaround.
ANTHONY DIAZ
3/20/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
COLTON, CA
Zulma I|2023 Chevrolet Trailblazer
Confirmed Service Customer
3/23/2026
Fast service great people
RICHARD W
3/24/2026
Thank you for your great feedback! We’re glad you experienced fast service along with a team that made a positive impression. We look forward to your next visit!
SAN BERNARDINO, CA
Brian A|2019 Chevrolet Malibu
Confirmed Service Customer
4/4/2026
Did saw me right away car was done within an hour no issues.
LARRY ALAN
4/6/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SAN BERNARDINO, CA
John C|2022 Chevrolet Equinox
Confirmed Service Customer
12/19/2025
Fast and efficient
12/20/2025
We appreciate this short and positive review. It’s wonderful to hear our service was fast and efficient—thank you for trusting us!
HIGHLAND, CA
Jessica F|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/7/2026
Joseph are salesman got us the deal we wanted and we left with our dream truck.
JOSEPH COOK
1/8/2026
Thank you for the great feedback about Joseph. We’re thrilled he helped secure the deal you wanted and send you home in your dream truck. Congratulations and enjoy the ride!
CORONA, CA
Desarai F|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/20/2026
It was horrible! An oil change, tire rotation and change out a fuel filter took 3 hours. I had specific instructions that the tech did not listen to. I finally got my truck back and took it home only to find out that they lost one of my lug nuts and didn’t say anything about. They let me take the truck like that. I had to go back the next day for them to figure it out for me.
1/21/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SAN BERNARDINO, CA
Ilesiah D|2026 Chevrolet Trax
Confirmed Service Customer
2/16/2026
It was pleasant.They got that line down fast.
PATRICIA WILSON
2/17/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
SAN BERNARDINO, CA
Cynthia W|2025 Chevrolet Traverse
Confirmed Service Customer
3/2/2026
Great service. Rey, who answered the phone, was very kind and made sure I was completely satisfied. I have high standards for customer service since I work in a service-oriented industry, and he exceeded my expectations. Ingrid was also a pleasure to work with. Overall, excellent service at this location.
INGRID HALAS
3/4/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
HIGHLAND, CA
Scott M|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/23/2026
Everything went well
ANTHONY DIAZ
3/24/2026
Thank you for your review! We’re glad everything went smoothly during your visit. We look forward to serving you again soon!
REDLANDS, CA
Frank R|2018 Chevrolet Traverse
Confirmed Service Customer
4/6/2026
Very disappointed they called me to bring in my car for oil change and I asked them for a ride home because he told me it will be 2 hours and he told me on the phone they would and when I got there they said they can’t gave me a ride on just a oil change they should’ve told me that before I went over there I was so mad because of that my wife just had surgery and I needed to be home with her that’s why I wanted a ride home I had to call my friend to gave me a ride home and also I wanted to talk to a manager about the situation and they said he wasn’t available either so yeah very disappointed customer and I’ve been going there for at least 20 years
LARRY ALAN
4/10/2026
Our team has acknowledged this review.
COLTON, CA
Jesus A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/17/2025
Poor communication with service department. Took in my vehicle for recall was there for 3 days. They won’t return my calls. I had to call to find out what was taking so long.
11/18/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
HIGHLAND, CA
Amanda G|2022 Chevrolet Traverse
Confirmed Service Customer
2/11/2026
Trish was amazing, very helpful and her communication is perfect!
PATRICIA WILSON
2/11/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
SAN BERNARDINO, CA
Amanda G|2022 Chevrolet Traverse
Confirmed Service Customer
2/11/2026
Ken was extremely nice and helpful and explained everything is detail. Service was amazing!
LARRY ALAN
2/12/2026
We’re glad Ken could provide such helpful guidance! It’s fantastic to hear your service experience exceeded expectations, and we hope to see you again soon.
SAN BERNARDINO, CA
EDITH V|2026 Chevrolet Traverse
Confirmed Sales Customer
2/25/2026
Im happy with the salesman that help us..
JOSEPH E
2/26/2026
Thank you for your kind words and wonderful feedback about your salesman. We’re so glad you had a positive experience, and we truly appreciate you choosing us!
SAN BERNARDINO, CA
Don N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/27/2026
They did not reset my oil change,left the oil filter on the engine,left the oil filler cap in engine,but they did replace it.not to pleased not being told.those items could have caused me some problems if they started bouncing around.I’m lucky tire shop found them
KARLA DEL
2/28/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
OAK GLEN, CA
Mike W|2012 Chevrolet Silverado
Confirmed Service Customer
4/22/2026
I was very happy to receive a coupon in the mail for an oil change and tire rotation for $49.95. I dropped off the truck and was told you would call me when it was finished. After several hours I called you and was told it was done and they were just finishing up the paperwork. I came back down and the paperwork was not even started because nobody knew how to work out the coupon except Hector. I don't appreciate being lied to and I don't appreciate standing around for 25 minutes just to pay my bill. Also your up sale is out of control.
ANTHONY DIAZ
4/23/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SAN BERNARDINO, CA
Joshua E|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/19/2026
The guy that helped me was very rude, and condescending every time I go in. Not very helpful at all. I've been a loyal customer for over a decade I bought several cars from this dealership. I know Nate its gone however I'm use to dealing with him and his great customer service. I've never said anything due to retaliation towards my vehicle. I try to be polite but it can only go so far dealing with someone who does not have any customer service. I paid for my maintenance when I purchased my truck and I have had several times where I'm given a bill. My side mirror was also broken by a technician and I've been given a difficult time with replacing it. I was asked to leave my truck over night for that mirror replacement which is outrageous. I use my truck for work I just can't imagen it taking that long. Which brings me to feeling distrust with crest.
1/20/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SAN BERNARDINO, CA
Jill A|2025 Chevrolet Suburban
Confirmed Service Customer
2/7/2026
They provided us with an extraordinary experience. So pleased with Alan and his boss.
LARRY ALAN
2/8/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
COLTON, CA
Claudia L|2023 Chevrolet Blazer
Confirmed Service Customer
3/11/2026
Al was amazing and very helpful. The type of service everyone would love and appreciate. Answered every question and was truly professional.
LARRY ALAN
3/12/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SAN BERNARDINO, CA
Alfredo I|2025 Chevrolet Silverado 1500
Confirmed Service Customer
3/12/2026
My vehicle was there for over a week for a simple oil change and check engine light. No one answers the phone or bother to call you to let you know what’s happening. Not professional at all and I was shocked.
ANTHONY DIAZ
3/13/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VICTORVILLE, CA
Eduardo W|2016 GMC 2500HD Sierra
Confirmed Service Customer
4/4/2026
Very satisfied with the customer service
SAN BERNARDINO, CA
Jesus L|2023 Chevrolet Colorado
Confirmed Service Customer
5/19/2026
Muy malo
RICHARD W
5/2/2026
Parece que la impresión que se llevó durante su reciente visita a nuestro concesionario no refleja nuestros estándares de servicio al cliente. Agradecemos comentarios como el suyo, ya que nos ayudan a identificar las áreas en las que debemos mejorar como empresa. Si desea tratar este asunto con mayor detalle, por favor llámenos para que podamos trabajar en una solución. Su satisfacción es de suma importancia. Gracias.
SAN BERNARDINO, CA
Aurora E|2025 Chevrolet Trailblazer
Confirmed Service Customer
3/1/2026
They wanted to over charge me and also I had it to wait there 6hrs because they didn’t want to give me a loner car or. Lift
INGRID HALAS
3/3/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
RIVERSIDE, CA
Kenneth L|2025 Chevrolet Malibu
Confirmed Service Customer
3/6/2026
Had a Great Experience this time got my car in and out with no problems and even wrote the right mileage on my oil change sticker this time Be back for my 40,000 check up
DAYRON PARTIDA
3/7/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
COLTON, CA
Katrina R|2023 Chevrolet Camaro
Confirmed Service Customer
3/16/2026
Good service I love this place
LARRY ALAN
3/17/2026
We truly appreciate your loyalty and kind words! It’s wonderful to hear you love visiting our team.
HIGHLAND, CA
Christopher D|2025 Chevrolet Trax
Confirmed Service Customer
4/2/2026
Quick service appointment, reasonable wait time.
4/3/2026
We appreciate your positive feedback about your quick appointment and reasonable timing. We are glad everything went smoothly, and we hope to see you again soon.
HESPERIA, CA
Joseph B|2024 GMC Canyon
Confirmed Service Customer
4/6/2026
Took my truck for an oil change. When I received it back the front side fender looked liked it was wiped off with oil and my side mirror had oil finger prints on it. I had to wash the truck myself after it was already clean. I also got a tire rotation and they put the tires wrong. The front ones were on the back and the back ones are on the front. Horrible customer care!
ANTHONY DIAZ
4/7/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
RIALTO, CA
Rochelle M|2018 Chevrolet Malibu
Confirmed Service Customer
5/4/2026
I love the customer service and the price of my visit..lol I forgot to ask for the senior discount. Sever ten stars
ANTHONY DIAZ
5/5/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Diamond Chevrolet of San Bernardino. If you have any further questions, please give us a call. We're always happy to help!
SAN BERNARDINO, CA
JAKE S|2026 Chevrolet Trax
Confirmed Sales Customer
5/18/2026
Staff was incredibly friendly and helpful
JOSEPH E
5/19/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
APPLE VALLEY, CA
Raven H|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/29/2025
Amazing people very helpful
JOSEPH COOK
12/30/2025
Raven Harp, thanks again for taking the time to leave us this information about your recent visit. We sincerely thank you for the positive review, and look forward to seeing you again soon!
LODI, CA
Elvens D|2019 Chevrolet Camaro
Confirmed Service Customer
1/11/2026
None of my gauges were reset like my oil filter life, oil, air filter… etc…tires weren’t rotated. I chose the $79 oil change online when I made my appt and I got charged almost $300.
1/12/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
RIVERSIDE, CA
Fernando M|2023 Chevrolet Camaro
Confirmed Service Customer
1/14/2026
Great
1/16/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SAN BERNARDINO, CA
Rey E|2022 GMC 1500 Sierra
Confirmed Service Customer
2/8/2026
In and out no problems
PATRICIA WILSON
2/9/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
HIGHLAND, CA
Tanesha R|2025 Chevrolet Equinox
Confirmed Service Customer
2/24/2026
Very professional staff service team very quick they get you in an out while making sure needed services are done.
LARRY ALAN
2/25/2026
Thank you for your feedback! We’re glad our professional service team provided a quick, thorough, and efficient experience.
SAN BERNARDINO, CA
Brian T|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/30/2026
Service Department can improve a ton. Customers need to be taken care of properly.
LARRY ALAN
3/31/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
FONTANA, CA
Marisol P|2024 Chevrolet Trailblazer
Confirmed Service Customer
6/3/2026
Fast, friendly service.
ANTHONY DIAZ
6/5/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
RIVERSIDE, CA
Nicholas L|2025 Chevrolet Corvette Stingray
Confirmed Service Customer
6/28/2026
Diamond Chevrolet is a wonderful dealership where we are treated like family, really. We have never had to pay full price for our vehicles as they try hard to get us a good deal. Their service center is stellar as well. Highly recommend!
LARRY ALAN
6/30/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
LAKE ARROWHEAD, CA
Charles F|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/8/2026
Good morning, First I’d like to say that I use this location for my service needs for both my Silverado & Suburban and have generally had good service. No complaints, staff is solid. However, this time, I came in for my routine oil change, and the service wasn’t the greatest. First, I explained, I just need my standard service done, normal oil change, synthetic, check my record, the usual. However, upon checking in the advisor showed me a screen up with a few services that my truck needed that equated to $280. “ I was like wow, I’ve never plaid that much here for an oil change on my truck” to which he told me yea prices went up” I do get it, however when I gave him my feedback he instantly said, ok I’ll give you a manager special, $149.99.” At this point, I’m like ok I get it, let’s do it. At this point I was already a little frustrated, because how can you go from initially quoting me $280 to $149.99 that’s a price difference of $130, like explain to me what’s going on, how does it drop that much from your original quote. I started to feel like I lost transparency in the process. In addition, I went to my emails, and checked if I received emails from Chevy for some sort of % off, or discount since I’m a loyal customer, including purchasing my suburban from Diamond. I showed him a Chevy, coupon with my VIN attached to it, for a 99$ oil change, and he says no I can’t use that. Then I show him another one, same process with my vin attached for a 20% off. And he said I couldn’t use that as well. He did mention “its because it was sent from a different location” which maybe that’s true, maybe some clarification on that process, but the email was sent directly from Chevy itself. I all in all, I need my oil change done, so I went through with it, and did end using my Chevy rewards points to help purchase the service. However, throughout this whole transaction, I felt it could’ve had been a little more transparent and clearer. More detailed, explain the services, the process of the cost. It felt like a game of salesmanship, quota driven, vs a customer service experience. I’m not sure whoever’s reading this, but I do feel it’s good feedback to help future transactions and encounters with customers. If someone reading this can respond with a email or call for transparency that would be awesome as well, and if I’m wrong please let me know as well. Thank you. Date of service May 4th WO# 16088398
ARMANDO PENA
5/9/2026
It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
COLTON, CA
Hector H|2015 Chevrolet Sonic
Confirmed Service Customer
6/1/2026
Great service, great people. Different experiences, it looks like they finally found the right people to run the service department. Keep up the great job!! Will be back.
PATRICIA WILSON
6/3/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
YUCAIPA, CA
STEPHANIE M|2025 Chevrolet Express Commercial Cutawa
Confirmed Sales Customer
7/13/2026
Excellent
TIMOTHY KUBO
7/14/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
OCEANSIDE, CA
Ira J|2024 Chevrolet Silverado EV
Confirmed Service Customer
3/16/2026
This dealership need to be closed….. Horrible experience
LARRY ALAN
3/18/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BEAUMONT, CA
Eddie C|2018 GMC 1500 Sierra
Confirmed Service Customer
4/9/2026
Guy was rude and told me new managers so new prices ill never go back or recommend this place ever again ill make sure to tell everyone I know go somewhere else
ANTHONY DIAZ
4/10/2026
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
REDLANDS, CA
Hector H|2021 Chevrolet Bolt EV
Confirmed Service Customer
5/19/2026
Great service! Keep it up, keep the same personal!!
CHARLES A
5/20/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
YUCAIPA, CA
Karen T|2023 Chevrolet Colorado
Confirmed Service Customer
6/17/2026
Alan took care of my situation very promptly and smoothly.
LARRY ALAN
6/19/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
SAN BERNARDINO, CA
Celia R|2019 Chevrolet Trax
Confirmed Service Customer
7/13/2026
You keep my vehicles for 2 to 3 weeks everytime I bring them in for repairs. Your customer service is poor. I tried you because you are closer to my home than Dutton but your service doesn't make up for that. Julian Paco did a good job and was always helpful professional and courteous but his hand were tied to what he could do. Things only started getting better when your new Service Manager David got involved and he is the main reason I will give you one more try before driving back out to Dutton. David and Julian are the only two main reasons I will give your company one more chance. You have them two to thank for it.
JULIAN PACO
7/14/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SAN BERNARDINO, CA
BRANDON C|2026 Chevrolet Trax
Confirmed Sales Customer
7/19/2026
Great service
KEVIN DOMINGUEZ
7/20/2026
Thank you for the excellent review! We appreciate your business and are always here if you need anything.
HIGHLAND, CA
Nicholas L|2025 Chevrolet Corvette Stingray
Confirmed Service Customer
7/23/2026
Diamond Chevrolet’s service technicians are great. We always get back our vehicles done properly, trusting they did their jog every time. Highly recommend!
JULIAN PACO
7/25/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
LAKE ARROWHEAD, CA
William J|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/23/2026
Alan and Hector helped me get my service with my extended warranty after some technical hassles caused by the warranty company.
LARRY ALAN
4/25/2026
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
SAN BERNARDINO, CA
Carlos G|2020 Chevrolet Spark
Confirmed Service Customer
5/21/2026
Was good and faster
RICHARD W
5/22/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
RIVERSIDE, CA
Jerome A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/1/2026
Nice people who help you out
LARRY ALAN
7/2/2026
We really appreciate your feedback! Our team works hard to provide great service, and it’s wonderful to know we’re meeting those goals. We look forward to your next visit! Take care!
COLTON, CA
Joseph B|2024 GMC Canyon
Confirmed Service Customer
7/9/2026
First took in my Canyon then day after took the Chevy. Excellent service
JULIAN PACO
7/11/2026
Thank you for the great feedback! Our team is committed to making every visit a positive one, and it's rewarding to hear that your experience reflected that commitment. We look forward to seeing you again down the road.
RIALTO, CA
Jason E|2018 Chevrolet Equinox
Confirmed Service Customer
7/25/2026
Helpful
GABRIEL PULIDO
7/27/2026
We appreciate your kind words and are glad our team was able to assist you. Providing knowledgeable and attentive service is important to us, and we're happy to know that came through during your visit. Thanks again for your support!
HIGHLAND, CA
Alex M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/30/2026
Good day. Went in for an oil change and everything was good except one area.......there were oil/grease smudges on our truck. The truck is white, and the oil was very obvious to see. Luckily we were able to remove the oil with no lasting damage. Just ask the technicians be mindful where their hands end up during oil change. I understand they will get their hands dirty during the oil change service, just don t need the extra work by the customer to clean up oil smudges/hand prints. Thank you.
LARRY ALAN
8/1/2026
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CALIMESA, CA
Erick W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/30/2026
I have a rattle coming from under my truck and they couldn’t find where its coming from.
LARRY ALAN
8/1/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SAN BERNARDINO, CA
Leonard R|2000 Chevrolet Suburban
Confirmed Service Customer
8/6/2026
Drove in for an oil change and tire rotation. The Service advisor estimated this service to cost $149.98. I told him that right on the Diamond Chevrolet web pg it advertises this service for $79.95. I had to pull it up on my phone to prove it. He then said that my Suburban takes 6 quarts, not 5. It will cost an extra $15 for one extra quart. I agreed and when all said and done I paid $99.76. I later received a call and the advisor told me my battery was bad and I needed the throttle body service. The charge for a new battery and installation was over $300! For both recommendations the total cost would be over $600! I refused these recommendations. After picking up my vehicle, I immediately went to Auto Zone and had my battery tested. It tested “good” and I have not had a problem since. I consider this malpractice and am seriously thinking of not returning for services for my two vehicles which I have been taking to you for years. I purchased my 2017 Chevy Silverado brand new for Diamond Chevrolet and have taken it and my 2000 suburban for many years. This was the worst unethical experience I have ever had with your dealership in more than 20 years.
RICHARD SAWYER
8/12/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SAN BERNARDINO, CA
REYNALDO M|2026 Chevrolet Equinox
Confirmed Sales Customer
8/11/2026
Me gusto la paciencia y las diferentes obciones que mire para adquerir un vehiculo respaldado con onestidad
HOUSE DEAL
8/13/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
SAN BERNARDINO, CA
Jose L|2018 Chevrolet Colorado
Confirmed Service Customer
8/11/2026
Great service they were fast and efficient
GABRIEL PULIDO
8/13/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
RIALTO, CA
Edith V|2026 Chevrolet Traverse
Confirmed Service Customer
7/10/2026
Fast service and the lobby really clean. And friendly service.
GABRIEL PULIDO
7/12/2026
We really appreciate your feedback! Our team works hard to provide great service, and it’s wonderful to know we’re meeting those goals. We look forward to your next visit! Take care!
SAN BERNARDINO, CA
Janean A|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/3/2026
First my truck was not checken in and i had to drive down there to find it. Then julian the Service Advisor had no customer service skills or communication skills. The dealership is hard to get a hold of anyone you get sent to the Philippines to a message center after seven years I will never return to this dealership.
JULIAN PACO
8/4/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
RIVERSIDE, CA
Christine G|2022 Chevrolet Malibu
Confirmed Service Customer
8/11/2026
It took Diamond Chevrolet three days to fix my vehicle. They couldn't even get me a rental so I was forced to take time off from work.
JULIAN PACO
8/13/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
San Bernardino, CA
Rey E|2022 GMC 1500 Sierra
Confirmed Service Customer
4/13/2026
Great job in and out with out a problem..
ARMANDO PENA
4/14/2026
We are happy to hear your visit was smooth and completed without any issues. Your satisfaction means a lot to our team. We look forward to serving you again.
HIGHLAND, CA
CHRISTY P|2026 Chevrolet Trax
Confirmed Sales Customer
5/1/2026
Friendly and professional service. Plenty of inventory to choose from. Smoothest car purchase I have ever made!
GEORGE A
5/2/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! Congratulations on your new vehicle, Christy! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RIVERSIDE, CA
MARCO R|2026 Chevrolet Corvette
Confirmed Sales Customer
5/22/2026
Salesman did a good job, Everyone else was average
JOSEPH E
5/23/2026
Thank you for the feedback. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ELK GROVE, CA
Jimmy C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/18/2026
I got my truck back and the paint on my hood and door was chipped
LARRY ALAN
8/20/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
RIALTO, CA
Gilbert C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/17/2026
Fast service, I went in for a transmission oil change and waited, out in 2 hours I will definitely go in again for service.
RICHARD SAWYER
8/19/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
colton, CA
SCOTT C|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/23/2026
Had an excellent experience. The sales person was awesome.
JOSEPH E
6/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Diamond Chevrolet of San Bernardino. If you have any further questions, please give us a call. We're always happy to help!
EASTVALE, CA
Aaron L|2026 Chevrolet Silverado 1500
Confirmed Service Customer
6/23/2026
Is was easy and the staff was very helpful
RICHARD W
6/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Diamond Chevrolet of San Bernardino. If you have any further questions, please give us a call. We're always happy to help!
SAN BERNARDINO, CA
Paul A|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/9/2026
Don’t know where to begin this is the second time having poor service from Diamond of San Bernardino on a Basic oil change and service did not top off windshield fluid or the engine antifreeze the time before Diamond had to send out a mechanic to my house to replace my oil cap that was never put back on and recheck the oil levels I will look to Tom Bell in Redlands for any future service on my truck
RICHARD W
7/14/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
REDLANDS, CA
Darren M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/15/2026
IT WAS GOOD .. I HAD MY NEW GMC 2500HD TOWED IN FROM THE MOUNTAINS AND DID ALL MY COMMUNCATING OVER THE PHONE. i WAS WORKING WITH JULIAN WHO WAS MY CONTACT POINT .. HE KEEP MY UP TO SPEED ON THE TRUCK WORK AND REALLY TOOK THE TIME TO KEEP ME INFORMED ... VERY NICE WORK JULIAN ... AND THE TRUCK WAS FINISHED PRETTY QUICKLY .. GREAT JOB ..
JULIAN PACO
7/17/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
SUGAR LOAF, CA
Anthony E|2021 Chevrolet Tahoe
Confirmed Service Customer
7/24/2026
Went in for an oil change and engine filter. Service was really fast so was happy about that but come to find out they never reset my my system for the oil change they didn’t rotate my tires and didn’t fill any of my fluids. So had me questioning if they even did anything I paid 500 dollars for definitely taking it back to make sure they even did any service at all other then that I don’t think I will take my truck to be serviced there again.
JULIAN PACO
7/26/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Redlands, CA
MARIA G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/20/2026
we had a good experience Joseph Totti is very nice
JOSEPH E
5/22/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Diamond Chevrolet of San Bernardino and we hope to see you again soon!
SAN BERNARDINO, CA
Alex A|2024 Chevrolet Traverse
Confirmed Service Customer
6/11/2026
Service advisor was better than the last one
ARMANDO PENA
6/12/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
SAN BERNARDINO, CA
Jose A|2016 Chevrolet Camaro
Confirmed Service Customer
7/8/2026
I dropped my car off on a Monday morning with an appointment for a diagnostic. I was told it would be done by 5 PM that same day. I had to call back on Thursday. It didn't help that I was told my advisor would call me back because he was busy on the phone. He didn't. I tried calling back on Friday and left a message. I called back the next week to finally get a hold of him. When I went to pick up my car, no one knew where it was. They couldn't find the keys. They finally found the keys, which were with another employee.
JULIAN PACO
7/9/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SAN BERNARDINO, CA
Lorraine G|2007 Chevrolet Impala
Confirmed Service Customer
7/8/2026
Everything was great.
GABRIEL PULIDO
7/9/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Rialto, CA
Janean A|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/27/2026
After faithfully coming to the dealership for seven years, this was the worst experience I’ve ever had. Julian was the worst Service Advisor like any skills of communication on top of losing my vehicle for the first 24 hours I will never come back to the dealership again.
JULIAN PACO
7/29/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
RIVERSIDE, CA
Ronald H|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/29/2026
Alan the service writer was a pleasure to work with.
LARRY ALAN
7/31/2026
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
TWIN PEAKS, CA
Jose B|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
7/29/2026
The gentleman was very gelatinous and helpfully who attended me. Thank you.
GABRIEL PULIDO
7/31/2026
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
LOS ANGELES, CA
Gilbert G|2025 Chevrolet Suburban 1500
Confirmed Service Customer
8/1/2026
I live 20 mins from Moss Motors Chevy in Moreno Valley I drive all the way to your Location cause of the great service I get from your staff Salesman Johnathan De Simoni he’s always there to help me with my car.
LARRY ALAN
8/3/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MORENO VALLEY, CA
Joanthan B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/6/2026
My service adviser, Julian was friendly but i never received updates or phone calls. I had to continuously call and a few times was told i would get a call back that never happened.
JULIAN PACO
8/7/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SAN BERNARDINO, CA
SAMMY C|2026 Chevrolet Trax
Confirmed Sales Customer
8/16/2026
Great customer service. Very courteous, respectful and worked hard to get me into a new car.
KEVIN DOMINGUEZ
8/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RIVERSIDE, CA
Michael J|2025 Chevrolet Silverado 1500
Confirmed Service Customer
4/25/2026
💩
RICHARD W
4/26/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SAN BERNARDINO, CA
Kent M|2019 Chevrolet Blazer
Confirmed Service Customer
4/30/2026
Don't know if it matters to you, but you've got the smallest, least comfortable customer lounge area of any dealership I've ever been to, Chevrolet or otherwise. The oil change went fine.
ANTHONY DIAZ
5/1/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SAN BERNARDINO, CA
Ebony H|2022 Chevrolet Traverse
Confirmed Service Customer
6/8/2026
Poor communication, extended wait for parts.
LARRY ALAN
6/9/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
FONTANA, CA
Manuel E|2017 Chevrolet Equinox
Confirmed Service Customer
6/29/2026
Wasn't happy that I had to wait almost 4 hours for a oil change & to find out how 2 employees had wrecked my Equinox
JAMES ESHLEMAN
6/30/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HIGHLAND, CA
Donald B|2024 Chevrolet Colorado
Confirmed Service Customer
7/11/2026
Everything completed as planned. On time. Great staff.
RICHARD W
7/12/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ALTA LOMA, CA
Ezekiel M|2023 Chevrolet Bolt EUV
Confirmed Service Customer
7/12/2026
I would to have reminder sticker of the next service
RICHARD W
7/14/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SAN BERNARDINO, CA
Warning: Operating, servicing and maintaining a passenger vehicle or off-road vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.p65warnings.ca.gov/passenger-vehicle.